Help & FAQs

Our team is more than happy to discuss the capabilities, limitations and unique features of the instruments we carry. Before shooting us a call or email, visit our Weather 101 Page and see if we have a buying guide for the products you are researching. If that didn't do the trick, shoot us a call at 609-844-0055 or email us at support@scientificsales.com

As long as your order has not been delivered or shipped, we are more than happy to cancel your order. Please contact us with your order number and we'll discuss cancellation options.

Please note that instruments that are calibrated prior to purchase may incur a restocking fee if calibration services have already been performed.

Every product we carry has an estimated lead time below the price. Many of our products are in stock in our warehouse and will ship immediately within a few business hours of your purchase.

We ship primarily via UPS Ground, UPS Ground Saver and USPS Priority Mail, with deliveries to all CONUS addresses in 1-5 business days. Expedited shipping is available at checkout, but please be aware that the lead time will generally not be faster with expedited shipping. If you have a firm need-by date, please give our team a call at 609-844-0055 to discuss.

We currently ship worldwide with discounted UPS shipping rates. For international orders, please provide any relevant Tax numbers at the time of checkout to expedite customs clearance.

Please note that import duties and taxes are not assessed at the time of purchase and typically are calculated by your local customs import office. It is your responsibility to provide an accurate delivery address, phone number and email so that your local customs office can finalize payment of duties and finalize delivery.

It is also your responsibility to be familiar with your local laws, policies and regulations when purchasing instrumentation or accessories.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 3 days from when we receive the item(s).