How do I return an item?
Return Policy
How do I return an item?
Return and Exchange Policy
If you are not satisfied for any reason products (excluding weather balloons) may be returned within 30 days (customer pays return shipping charges) of shipment date for a full credit (less shipping charges) or exchange (provided the product is undamaged and in new condition). Weather Balloons are not returnable. Holiday returns are accepted until January 15. Return documentation should clearly specify credit or exchange requested. Returned items must be in the original packaging. All returns must include a return authorization (RA) number that can be obtained by contacting our Customer Service Department at email: [email protected]. Our customer service hours are Monday through Friday from 9am to 5pm (ET).